Patrick Aloia

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  • I can't access this lesson

    Make sure you are logged into the LMS using your official username and password.Navigate to the Courses or My Learning section on the LMS homepage.Use the search function: enter the exact lesson ti...

  • Resolving "Application Not Responding" Error Messages

    An "Application Not Responding" message usually means that the program is unresponsive due to a system hang or memory issue. First, ensure your device’s operating system and the application itself...

  • How do I reset my password?

    If you’ve forgotten your password or simply need to update it for security reasons, visit the Password Reset Portal at https://intranet.foxmulderent/reset. Once there, you’ll be prompted to enter ...

  • Recent Changes to the Commissions Policy

    We recently revised our Commissions Policy to better support transparent, performance-based compensation and align with evolving business goals. These updates impact how commissions are calculated,...

  • Understanding the Catastrophic Illness Plan

    Our Catastrophic Illness Plan is designed to provide peace of mind during unexpected medical emergencies. It supplements the Basic Medical Plan by offering enhanced financial protection when you or...

  • How can agents leverage knowledge to help customers?

    You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...

  • How do I publish my content in other languages?

    If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...

  • How do I customize my Help Center?

    You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...

  • What are these sections and articles doing here?

    This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...

  • Welcome to your Help Center!

    You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...